Q. Is user information necessary for reservation?
A. Yes, please enter all necessary information for luggage delivery.
Q. Is this luggage delivery service only for foreign visitors?
A. The service can be used by both local and foreign users.
Q. How do I pay?
A. Payment is done online via credit card. Visa, Mastercard and American Express are accepted.
Q. Where do I check in my luggage?
A. Please check in at the delivery counter located at temporary luggage storage booth at Kyoto Station.
Q. Is it possible to cancel after making a reservation? Is there a cancellation fee?
A. You can cancel your reservation from ‘Contact’ on this page. You will not be charged with a cancellation fee if it is prior to your luggage check-in. You will be 100% charged after checking in luggage at the counter.
Q. Is it possible to make changes to my reservation?
A. To change the number of luggage to deliver, please inform the staff at the counter.For all other changes please cancel your reservation from ‘Contact’ (no cancellation fee charged), and make a new reservation.
Q. Is there compensation for luggage loss, damage, etc.?
A. Yes. We compensate up to 100,000 yen per luggage.
